How Do I Make A Purchase ?
Its easy to place an order online. Once you have located the items you need simply place the item you require in your shopping cart by clicking on "Add To Cart".
When you add items, your shopping cart will be displayed giving you the option to "continue shopping" and add more items, or "checkout now" and complete your order.
You may change the contents of your cart at anytime, by selecting "View Cart" from the top menu, you can change the amount you want to order but remember to click the UPDATE BUTTON.
We accept credit card payment. If you are shopping from overseas, place your order and your credit card company will convert the transaction to your own currency.
We accept Visa, MasterCard, Visa Delta, Switch, Solo & Maestro. You may also send your order and credit card information via phone, fax, or snail mail. we also take PAYPAL payments.
When in the payment part of your order you have a option to pay with your own card or pay with paypal or chq or postal order REMEMBER TO CLICK THE BUTTON FOR YOUR OPTION.
When confirmation of order is received, this is to indicate that we have received your order. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.
How will I receive my order?
We use Royal Mail to delivery your order by packet post, so you should receive your order with your normal post. Sometimes we may choose to send your order by BUSINESS POST if your order is over a certain Weight.
Not At Home For Delivery?
No worries, simply enter your invoice address and select to have your order shipped to your work place, a neighbour or even a friends house. We do try to pack parcels so they will go through a letterbox, if however your postman or the driver is unable to deliver your order they will leave a card so that you can re-arrange delivery - alternatively just call us.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
If I Buy A Cartridge From You Will It Void The Warranty On My Printer?
Most certainly not! Compatible replacement cartridges and supplies do not void the Printer Manufacturers Warranty. As extra piece of mind though should one of our cartridges cause damage to your printer, we will collect, inspect and repair / replace your printer free of charge within its original 12 month guarantee.
Can I Exchange An Item?
We all make mistakes, if you order an incorrect item we will be happy to exchange it for you within 28 days of purchase. We may charge an admin fee of £3.50 to cover our postage and we would ask that the item is unopened. Please contact us for further instructions before you return your item.
What Does OEM Stand For?
OEM stands for "Original Equipment Manufacturer." OEM's such as Apple, Canon, Compaq, Epson, Hewlett Packard, and Lexmark are the companies that produce your inkjet printer as well as cartridges that are used in them. We offer both OEM name brand and non OEM name brand products. Because many of our products do not carry the OEM name, we can offer them to you at a lesser cost.
Do You Offer OEM Products?
Yes, we offer OEM name brand products such as Apple, Canon, Compaq, Epson, Hewlett Packard, and Lexmark as well as non OEM, compatible and remanufactured products.
What Are Compatible Cartridges?
Compatible cartridges are specifically manufactured for us to meet or exceed the Original Equipment Manufacturer specifications. These cartridges offer a high standard of quality, reliability, and offer high-quality printing results. Compatible and generic cartridges are brand new cartridges, containing only new components, and are an economical alternative to expensive brand-name cartridges and supplies. The use of compatible or generic replacement cartridges does not void the printer's warranty.
What Does Professionally Remanufactured Mean?
Professionally remanufactured cartridges such as HP & Lexmark have been recycled to meet or exceed the Original Equipment Manufacturer specifications. The recycling and remanufacturing process involves inspecting, disassembling, cleaning, replacing worn out parts, reassembling, and refilling the toner or ink. Once the process is complete, the cartridge is then tested, sealed, and ready to be sold.
Delivery
There is a postage fee based on the weight of the product and worked out as follows:
UPTO 250 GRAMS £1.001ST CLASS ROYALMAIL
251GRAMS TO 500GRAMS £1.60 1ST CLASS ROYALMAIL
501GRAMS TO 1000GRAMS £3.00 1ST CLASS ROYALMAIL
1001GRAMS UPWARDS £4.70 1ST CLASS ROYAL MAIL/BUSINESS POST
Returns
FOR ANY DEFECTIVE/DAMAGED PRODUCTS OR ORDER DISCREPANCIES, PLEASE FOLLOW THE RETURNS PROCEDURE BELOW:-
- ALL PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING. WE ARE UNABLE TO OFFER A REFUND OR OFFER AN EXCHANGE FOR PRODUCTS THAT ARE NOT RETURNED IN THEIR ORIGINAL PACKAGING. WE CANNOT REFUND ON SOFTWARE THAT HAS BEEN OPENED. ALL FAULTS MUST BE REPORTED WITHIN 48HRS OF DELIVERY ( BY PHONE/ FAX OR EMAIL).
- PLEASE ENCLOSE FULL DETAILS OF THE DEFECT/DAMAGE OR ORDER DISCREPANCY.
- ENCLOSE A COPY OF THE ORIGINAL INVOICE RELATING TO THE RETURNED ITEM. IF YOU ARE UNABLE TO PROVIDE THE ORIGINAL INVOICE PLEASE SUPPLY YOUR FULL NAME ADDRESS AND DAYTIME TELEPHONE NUMBER TOGETHER WITH A NOTE INDICATING THAT EITHER A REPLACEMENT OR REFUND IS REQUIRED. ALL REFUNDS MUST BE USED WITHIN SIX WEEKS OF DATE OF REFUND.
- WE ARE UNABLE TO DESPATCH A REPLACEMENT ORDER UNTIL THE PRODUCTS IN QUESTION ARE RETURNED, SHOULD YOU REQUIRE A REPLACEMENT ORDER IMMEDIATELY, PLEASE TELEPHONE OUR SALES LINE . WE WILL RAISE A SEPARATE INVOICE FOR THE REPLACEMENT ORDER. A REFUND WILL THEN BE ISSUED ON RECEIPT OF THE RETURNED ITEMS.
- TESTED PRODUCTS FOUND TO BE IN FULL WORKING ORDER WILL BE RETURNED TO THE CUSTOMER. THE CUSTOMER WILL BE CHARGED £10.00 FOR NONE FAULTY ITEMS.
- PLEASE ENSURE THAT PRODUCTS ARE ADEQUATELY PACKAGED TO PREVENT DAMAGE IN TRANSIT.
- SEND YOUR PACKAGE TO:- P.C. SUPPLIES (RETURNS DEPARTMENT) 12-13 STAFFORD PACE, MOULTON PARK, NORTHAMPTON NN3 6NN.
- OPENING TIMES 10AM T0 2PM MONDAY TO FRIDAY AND SATURDAY 10AM TO 1PM.
PRIVACY
Protection of online privacy for all our web site visitors is very important to us.
Although we track the total number of visitors to our site to allow us to update and improve our site, no personally identifiable information is extracted in this process.
We only collect personally identifiable data (such as names, addresses and e-mail) when an order is submitted or a visitor decides to create an account with us (so they do not have to re-enter their information each time they place an order). This data is kept secure and confidential, and will not be used for sending unsolicited mail.
V.A.T. NUMBER 729754296 |
